Here are some issues that you may easily face: For windows XP: 1.When you try to search the wireless network, there is a piece of information shows ”Windows cannot configure this wireless network settings………” This is caused by some programs may block your Microsoft zero configuration tool, you can try to enable it by clicking Here 2. For information about how to troubleshoot wireless connectivity on wireless networks that do not use 802.1X authentication, see Troubleshooting Microsoft Windows XP-based Wireless Networks in the Small Office or Home Office.Troubleshooting Tools in Windows Wireless AP Troubleshooting Tools IAS Troubleshooting Tools Troubleshooting IAS Authentication and Authorization Summary Related Links The tools for troubleshooting wireless connections in Windows XP and Windows Server 2003 are the Network Connections folder and tracing.
If an authentication requires additional information from the user, such as selecting one of multiple user certificates, a text balloon appears instructing the user.A Service Set Identifier (SSID) is the network name being broadcasted by your TP-Link wireless router. If the Problem is caused by your laptop, please call the support of your laptop. If you have connected to various wireless networks before, your computer may have problems connecting wirelessly, especially when the wireless network name (SSID) is the same with the previous ones you have connected to.This is where your computer or wireless device connects to become part of your wireless network. Check whether the laptop has a WIFI button, make sure the WIFI is on. Removing wireless network profiles on your computer may improve your wireless connectivity to your current wireless network. If you are not sure, please login the management page to double check.Follow these steps to manually add a wireless network on Windows XP and Vista computers.Manually add a wireless network on a Windows Vista computer: Gear Head Support is a technical support service for NETGEAR devices and all other connected devices in your home.Within the Network Connections folder, the text under the name of the connection corresponding to the wireless network adapter indicates the status of the connection.Figure 1 shows the information available for a wireless connection in the Windows XP Network Connections folder.When try to connect the wifi, it always shows “waiting for the network …”, and it disappears after you entering the security key. Please check the Service Pack of your laptop to see whether it’s SP1 、 SP2 or SP3 ( Click on Start, find my computer, right click on my computer and choose properties) SP1 can support WEP ony; SP2 can support WEP 、 WPA-PSK(WPA-personal); SP3 can support WEP 、 WPA-PSK （ WPA-personal ） 、 WPA2-PSK （ WPA2-personal ） Please make sure of the SP version of your laptop and set the corresponding security type. Once connected to the wifi, it shows “Validating identity” （ Windows cannot find a certificate to log you on the network ） Please try to cancel the authentication by click Here 4. Try to change your SSID and channel on the router’s configuration page. Advanced remote support tools are used to fix issues on any of your devices.The service includes support for the following: NETGEAR Pro SUPPORT services are available to supplement your technical support and warranty entitlements.