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I also confirm I will address the issues you had with the breakfast service regarding your omelette. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Yours sincerely, Daniel Stewart General Manager There were only two rooms available and these were “executive” rooms . I discovered that one window was partially open and could not be closed as it was an old fashioned metal design which would no longer operate correctly.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely, Daniel Stewart General Manager As an ex-resident in Reading I knew what the George was about.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In short facilities and services could be much better for the reputation and location....Yours sincerely, Daniel Stewart General Manager The access to the room was like a journey through a maze..... Our hotel has responded to the review Dear Leonard P., Re: 21st February 2018 - Room 215 Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading.Our hotel has responded to the review Dear Irene P., Re: 23rd February 2018 - Room 407 We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

In connection with your comments on your toilet not flushing and the cracked wash-hand basin I confirm I have already discussed this with the Hotel Engineer Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Could not open window as on main street and too noisy. Our hotel has responded to the review Dear Karen C., Re: 21st February 2018 - Room 114 Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading.

Bathroom small and poorly designed, having to fight past the toilet and showerscreen to get in bath/shower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Took several attempts to get the hang of flushing the toilet.

The cracked sink was appalling to look at and the squeaky steps up and down felt dodgy.

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  1. Dressed incognito in jeans, boots and an anorak, the Harry Potter actress looked like any other proud newbie on her first day at Oxford University.

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