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Trek to Teach is a nonprofit organization that sends fluent English speakers to teach in Nepal near the Himalayas.
They were the center of the market and there was always a demand for their product.
At this moment however, in the so-called “New Economy” or information economy, everything turned around and markets became customer-oriented.
The key and the ultimate goal is to get to know them as people, not as buyers.
Some people believe it is the easiest way to quickly get their problems solved, while many others simply hate hanging on the phone.
In addition to teaching, Trek to Teach strengthens local communities by helping schools build infrastructure, paint their classrooms, and find furniture.
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Moreover, about 13% of those unhappy customers will tell more than 20 (!
Smart companies understand the value of their current customer base, and recognizing what they need to do in order to keep them.
By focusing on the customers, the smart companies are really broadening their customer base by increased referrals.” An investment in customer service can later turn out being a source of new customers.
This ebook, will teach you how to approach phone, live chat, help desk and social customer service.
As Live Chat’s CMO, Szymon focuses on expanding product visibility and reach through SEO, integrations, partner programs and more.