Apple has officially acknowledged community reports of inadvertently deleted music, with users left with missing tracks in their libraries that may never be recovered, in a statement to i More.
The company says that it is pushing an i Tunes update next week with ‘safeguards’ to pre-emptively prevent data loss.
We have not been able to reproduce this issue, however, we’re releasing an update to i Tunes early next week which includes additional safeguards.
It also means that the exact cause of the bug is still unknown, although it appears to be a problem with the i Tunes desktop app misbehaving rather than the Apple Music streaming service.
With this being the case some of my music has been upgraded.
Some of my music can't be upgraded and some of my purhased music is no longer even on the i Tunes Store because the label/artist never agreed to the i Tunes Plus format to begin with.
Apple says it is considering all reports of music being deleted seriously and asks anyone affected by the problem to contact Apple Care.
There’s a chance that the promised i Tunes update of which Apple refers is more than a simple bug fix release — Apple is readying the release of i Tunes 12.4 which will include some UI changes to streamline navigation in the app.